Frequently Asked Questions – Seasalt Clothes
Welcome to the Seasalt Clothes FAQ page. Here you will find answers to the most common questions about shopping on seasaltclothes.com. Our website offers a curated selection of products originally designed by Seasalt Cornwall. If you cannot find the answer you are looking for, please visit our Help Centre on seasaltclothes.com.
1. What is Seasalt Clothes?
Seasalt Clothes is an online retailer dedicated to offering authentic products from the original Seasalt Cornwall range. We provide a streamlined shopping experience for customers who love the coastal-inspired designs, artistic prints, and high-quality materials that Seasalt Cornwall is known for. All items sold on seasaltclothes.com are 100% genuine.
2. Do I need to create an account to place an order?
No, you can check out as a guest on seasaltclothes.com. However, creating an account allows you to save your shipping addresses, view your order history, track your orders more easily, and manage your preferences.
3. How do I know my size?
We provide detailed size guides on each product page. These guides include body measurements in centimetres and inches, as well as equivalent UK, EU, and US sizes. We recommend measuring yourself and comparing to the size chart before ordering. If you are between sizes, we usually suggest ordering the larger size for a more comfortable fit.
4. Can I change or cancel my order after it has been placed?
Once you place an order on seasaltclothes.com, we begin processing it very quickly. If you need to change or cancel your order, please contact our Customer Service team as soon as possible through our Help Centre. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the dispatch process.
5. How will I know that my order has been dispatched?
When your order is dispatched from our warehouse, we will send you an email confirmation containing a tracking link. You can use this link to monitor the progress of your delivery. If you have created an account, you can also view tracking information in the “My Orders” section of your account.
6. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Klarna, and Apple Pay. All payment transactions are processed in a secure, encrypted environment. We do not store full payment card details on our own servers.
7. Is it safe to use my credit card on seasaltclothes.com?
Yes. Our website uses SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information. We partner with accredited payment service providers who comply with strict security standards, including PCI DSS (Payment Card Industry Data Security Standard).
8. What is your returns policy?
We offer a “no quibbles” returns policy. You have 28 days from the date you receive your order to return items. Returned items must be unworn, unwashed, and with all original tags attached. For hygiene reasons, we cannot accept returns on earrings, underwear, tights, cosmetic products, or swimwear (unless faulty). For full details, please see our Returns & Refunds Policy on seasaltclothes.com.
9. How do I return an item from a UK order?
To return a UK order, please visit our UK returns portal on seasaltclothes.com. You will need your order number (starting with ‘M’ or ‘D’) and the email address used to place the order. Follow the instructions to generate a digital QR code, then take your parcel to your chosen drop-off location. Once scanned by the courier, your refund will be processed within several working days.
10. Can I return a gift?
Yes, if you have received a gift purchased from seasaltclothes.com, you may exchange it for a gift card (UK only) or an alternative item of equal value at any Seasalt Clothes physical shop. Proof of purchase is required. Unfortunately, gifts cannot be returned or exchanged online. If you do not live near a shop, please contact the original purchaser to arrange a return for a refund.
11. What should I do if I receive a faulty item?
We are sorry if you receive a faulty product. For UK orders received less than 28 days ago, please use our UK returns portal to request a full refund. For UK orders received more than 28 days ago or paid by cash, please contact our Customer Service team through our Help Centre. For international orders, please visit our help centre before registering your return. We will resolve the issue as quickly as possible.
12. Do you ship internationally?
Yes, we ship to many destinations worldwide. To see if we ship to your country, please use the “Ship to” dropdown on seasaltclothes.com (located at the top right of the page on desktop, or in the mobile menu). Delivery options and estimated times for your specific country will be displayed at checkout.
13. Will I have to pay customs fees or import duties?
All international orders are shipped directly from the UK. When your parcel reaches your country, it may be subject to import duties, customs fees, and local sales taxes. These charges are determined by your local customs office and are your responsibility. We recommend contacting your local customs office for more information before placing an order.
14. How do I return an international order?
For overseas orders, please visit our international returns portal on seasaltclothes.com. You will need your order number and the email address used to place the order. Follow the instructions to print the required documents. Attach the returns label to your parcel and retain proof of postage. You may choose between express returns (free) or standard returns (payment made directly to the courier). Refunds will be processed to the original payment method within a number of days.
15. Can I exchange an item for a different size or colour?
Unfortunately, we are unable to exchange items by post. If you need a different size or colour, please return the unwanted item for a refund by following our returns process, then place a new order online for the item you would like. We have found this to be a faster process than offering direct exchanges. Exchanges are only available for UK orders at our physical Seasalt Clothes shops, subject to stock availability.
16. What is your policy on gift cards?
Seasalt Clothes Gift Cards can be used on UK and Channel Isles purchases via our website, in our physical shops, or over the phone with our Customer Service team. Gift cards cannot be exchanged for cash, except where required by law. They cannot be redeemed in our Republic of Ireland shop or on international purchases. You can check your gift card balance on our website or in any Seasalt Clothes shop.
17. How do I know if an item is in stock?
All items shown on seasaltclothes.com are in stock at the time of listing. However, during busy periods, some products may sell out quickly. If an item becomes unavailable after you place your order, we will notify you and refund any amounts paid for that item.
18. Do you offer gift wrapping?
At this time, we do not offer gift wrapping services. However, all orders are carefully packed in secure, sustainable packaging to ensure your items arrive in perfect condition.
19. How do I unsubscribe from marketing emails?
If you no longer wish to receive marketing emails from Seasalt Clothes, you can click the “unsubscribe” link at the bottom of any marketing email. You may also update your preferences in your account settings on seasaltclothes.com. Please note that you will still receive transactional emails related to your orders (such as order confirmations and dispatch notifications).
20. How do I contact customer service?
If you need further assistance, please visit our Help Centre on seasaltclothes.com. You will find options to contact our Customer Service team there. We aim to respond to all enquiries as quickly as possible.